FAQ

QUESTION #1: WHERE IS MY ORDER?

Thanks for taking a chance on my stories! My ebooks and audiobooks are delivered via a download link to your email. The email will be sent as soon as the purchase is completed (I would check your spam folder as it may have gone in there). 

QUESTION #2: CAN I READ ON MY E-READER?

Absolutely !You can send the ebooks to your preferred e-reader or app via email. It is a fairly simple process. If you have any issues, you can reach out to BookFunnel at help@bookfunnel.com and they are ready and willing to assist you.

For the audiobooks, the best way to enjoy them is either directly through the bookfunnel app.! At this time, I do not allow downloads of the audiobooks as this makes them easier to pirate. The bookfunnel app is easy and free to use!

QUESTION #3: IS THERE A SPECIFIC ORDER TO READ?

I have a few series that are meant to be read in order and I have a few series that are standalone books. I always indicate the reading order via the bundle you purchase and it is also stated at the beggining of each book.

QUESTION #4: CAN I RETURN THE DIGITAL PRODUCTS?

Since they are digital products and as soon as they are emailed to you, I can't get them back, I do not offer returns on the ebooks or audiobooks. I hope you understand. 

QUESTION #5: THE CODES HAVE EXPIRED

Once BookFunnel sends the codes, you have 14 days before the codes expire. You have the books forever, don't worry. You can either reach out to BookFunnel at help@bookfunnel.com to request new codes. Or you can go to www.bookfunnel.com/help and use your email as your login. There you will find all the books you have purchased under that email. 

QUESTION #6:  I NEED TO CONTACT ALESSA STEEL

If you need anything, reach out to my team through the contact form. We will be happy to help!