Shipping Policy

Thank you for shopping with Alessa Steel. We aim to process and ship all orders as quickly and reliably as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment is received.

Processing times may be longer during new releases, promotions, holidays, or periods of high order volume.

You will receive a confirmation email after placing your order and a shipping confirmation once your order has been dispatched.

Shipping Times

Estimated delivery times after dispatch are:

United States: 3–10 business days
International Orders: 7–21 business days

Delivery times are estimates only and may vary depending on the destination, carrier, customs processing, weather, or other circumstances outside our control.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Tracking

When tracking is available, you will receive a tracking number by email once your order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country.

Alessa Steel is not responsible for delays caused by customs processing.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows unusual delays or your package appears to be lost, please contact us and we will do our best to assist you.

Alessa Steel is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.

Damaged Orders

If your order arrives damaged, please contact us with your order number and clear photographs of the damaged item and packaging so we can review the issue.

Digital Products

Digital products, including ebooks and other downloadable content, do not require shipping and will be delivered electronically according to the instructions provided at checkout.

Contact

If you have any questions regarding your shipment or order, please contact us through the contact information provided on our website.